Apex Systems is looking for a Collaboration Systems Engineering Consultant to support one of our government clients in Fort Meade, MD.
Candidates must be US Citizens and possess, at minimum, a DoD TS/SCI clearance per a condition of employment
Position: Collaboration Systems Consultant Engineer
Terms: Long Term Contract
Location: Fort Meade, MD (4 onsite per week, 1 day remote)
Pay Rate: $70-80/hr.
Position Description:
Serving the U.S. Federal government, state and local governments, education, and publicly funded healthcare, we provide senior technical expertise, deep knowledge of the public sector domain, and a strong commitment to the missions of this unique group of customers. The Customer Delivery Engineering Consultant position is responsible for the support and delivery of Advanced Services to our client's Department of Defense (DoD) Customers in the US Public Sector market. In this role, you will be our client's "face to the customer" working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and able to rapidly respond to escalated issues. With a top tier mix of broad networking knowledge and specific area expertise, as well as excellent customer relationship skills, you're well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
Position Responsibilities:
- Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
- Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
- Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of services and solutions to customers.
- Drives customer technology transitions, influencing solution architectures and services.
- Builds customer simulations to resolve/validate complex problems and compatibility issues.
- Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
- Based on project requirements, consult and work with customers and client stakeholders to plan, design, install, configure, integrate and/or optimize suite of products, services to accelerate business outcomes:
Translate business requirements into solution design.
Mentors and develops others.
Individual contributor
Role & Responsibilities:
- Connects with internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of leaders and customers and able to use the confidence to achieve results.
- Has a global impact.
- Decisions impact the achievement of customer, operational, program or service objectives.
- Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
- Owner and keeper of our culture.
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
- Recognized as a technical expert and leader in their technical domain.
- Independently applies knowledge and experience in creating solutions for customer outcomes.
- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
- Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long-time perspective for results.
- Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and to coordinate activities with other personnel.
Minimum Qualifications:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
- Expert level (e.g., CCIE) or equivalent relevant certification desired.
- CISSP, Security+ or equivalent required.
- Cisco DevNet certification is preferred.
- Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
- Ability to apply critical thinking to function effectively in ambiguous circumstances.
- Successfully communicates difficult concepts. Guides, influences, and persuades others either internally or externally.
- Experienced in providing complex design recommendations integrating new features and new applications to Senior Leadership Teams. Advocate for the customer’s best interest and promote our client.
- Be able to demonstrate their ability to lead or guide teams made up of our cl, Customer and Partner members in the analysis and troubleshooting of complex routing and switching network problems.
- Be capable to provide high level crisis management through anticipation of issues, problems or events and actively resolving them with the customer and partners.
- Leverage strong communication, consulting, and customer relationship skills to quickly create productive collaborations.
- Can simplify analysis and present results clearly at all levels of the business - including at senior management team level.
- Have the capacity to see and articulate a vision that inspires change.
- Strong analytical and problem-solving skills with ability to troubleshoot technical problems.
- Ability to multi-task, self-start, work in a fast-paced team environment and work independently.
UC/Collaboration:
- Domain expert level of knowledge within our client's core collaboration technologies consisting of Cisco Unified Communication Manager, Cisco Call Manager Express, Cisco Unity Express, Cisco Unity Connection, Cisco IM&P, Cisco Jabber.
- Experience with gateway protocols (MGCP/H.323/SIP/SCCP) in addition to well versed knowledge working with PSTN connections (FXS/FXO/T1/PRI/SIP/CUBE) is required.
- Acceptable candidate should be able to lead technical discussions surrounding core Cisco UC applications consisting of configuration, implementation, troubleshooting and day to day maintenance.
